♥ Tiny Tails Therapy

Our Policies

By purchasing a ticket to any Tiny Tails Therapy experience, you automatically agree to the following Terms & Conditions. We believe in being upfront, fair, and transparent.... always.

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"We keep things simple, honest, and kind ~ for our guests, our team, and most importantly, our puppies."


The Cute Kind of Therapy™ 🐾🎨🤍
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Bookings & Transfers
  • All ticket sales are non-refundable under any circumstance.
  • If you can no longer attend your booked session, we may offer a transfer to a future session or store credit at our discretion, provided at least 48 hours' notice is given before the event.
  • Store credits issued by Tiny Tails Therapy do not expire and may be used towards any future, Puppy Therapy experiences.
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Arrival Policy
  • Please arrive on time for your session.
  • For the safety, wellbeing, and comfort of our puppies and guests, late arrivals may not be permitted entry once the session has commenced.
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Puppy Welfare & Guest Responsibilities
  • The health, safety, and wellbeing of our puppies is our highest priority.
  • Guests must follow all instructions provided by our team regarding puppy handling and interaction.
  • Any behaviour deemed unsafe, disruptive, inappropriate, or harmful towards puppies, staff, guests, or venue property may result in removal from the event without refund.
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Hygiene Requirements
  • All guests must sanitise their hands before interacting with puppies.
  • We kindly request that clothing worn to the event has not recently been in contact with unfamiliar animals where possible.
  • Our team follows strict hygiene and cleaning protocols before, during, and after every session.
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Children & Supervision
  • All guests under the age of 16 must be accompanied and supervised by a responsible adult at all times.
  • Certain experiences may have age recommendations due to the nature of the activity. These will be outlined in the event description.
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Personal Property
  • Tiny Tails Therapy is not responsible for loss, theft, or damage to personal belongings, including phones, clothing, bags, jewellery, artwork, or other personal items.
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Photography & Content
  • Photos and videos may be captured during sessions for promotional and marketing purposes.
  • If you do not wish to appear in any content, please notify a team member upon arrival.
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Venue Conduct
  • Guests are expected to treat our puppies, staff, venues, equipment, and fellow attendees with kindness and respect at all times.
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Event Changes
  • Tiny Tails Therapy reserves the right to make reasonable changes to venues, session formats, puppy attendance, activities, timings, or staffing where necessary due to operational, welfare, or safety requirements.

The Cute Kind of TherapY

Built on trust & kindness.

These policies exist to protect everyone ~ our guests, our team, and most importantly, our puppies. Thank you for reading them and for being the kind of person who does.